Refund Policy

At Loaf and Loom, we take pride in crafting fresh, homemade baked goods. Each item is made in small batches with care. Because our products are perishable, we have a limited refund and return policy as outlined below.

Refunds & replacements

Incorrect orders: If we make a mistake with your order (wrong item, missing product, etc.), we will gladly offer a replacement or refund.

Quality issues: If you receive a product that is not up to our usual quality standards, please contact us within 24 hours of pickup or delivery with details and photos, if possible. We may provide a replacement or refund at our discretion.

No refunds or returns

Because our baked goods are perishable, we cannot accept returns once an order has left our premises. We cannot provide refunds for:

• Change of mind or personal taste preferences.

• Failure to pick up an order.

• Items damaged after pickup or delivery due to improper handling or storage.

Cancellations

Cancellations made at least 24 hours before pickup or delivery may be eligible to transfer deposits as store credit. Cancellations made less than 24 hours in advance are not eligible for a refund or credit.

Contact us

If you experience an issue with your order, please reach out within 24 hours.

Loaf and Loom LLC
Phone: 541-606-5304
Email: loafandloom@gmail.com